The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 7 days in accordance with the following guidelines:-
Please advise us by email to
We will send you details of your returns number and the correct address to use.
Ensure the packaging and goods are returned to us in "as new" condition. Damaged or used goods cannot be refunded.
When the goods are received your credit card will be credited with the cost of the item returned, minus the outward postage.
Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item.
Goods described as available by special order only may not be returnable or subject to a restocking fee.
GIFTS: Provided we are notified by email at the time the order is placed that the order is a gift for a specified date we will accept returned orders up to 7 days after the specified date.
Undeliverable Items
All of our items are sent via a recorded method of delivery. If an item can not be signed for upon delivery it will be held at your local sorting office. Items are not held indefinitely and will eventually be returned to us. You will be charged further shipping should you wish for the items to be re-
If you choose not to have the item re-
Order processing
The Website enters into a contract with you only when we send you an e-
Users outside UK
This Website is owned, controlled and operated by ITeach Music Limited from its offices within the United Kingdom. Internet-